Orchard School Of Motoring
Purchase Lessons

Orchard School of Motoring Website Privacy notice (Updated May 2018)

Introduction

Orchard School of Motoring collects and processes your personal information in accordance with this privacy notice. This notice provides you with information regarding our obligations and your rights in compliance with the General Data Protection Regulation (GDPR).

Orchard School of Motoring is owned and run by Richard Boyle ADI, whose registered office is at 11 Hazel Close, St Austell, Cornwall. PL25 3UU.

Information That We Collect From You

We will collect data directly from you (the customer) during telephone conversations, from email, text messaging, or from your parent or anyone else that you give permission to provide such information required to book driving lessons and form a contract with us. We may also collect payment data from telephone conversations, BACS transfers or from our website ecommerce facility.

How we use your personal data

  • We use your personal data to provide our services or products to you. We may also use Customer Data to telephone, text, email and send you postal (direct mail), to ensure you are fully aware of our terms and conditions, booking confirmation and any other information we deem necessary to fulfil our contract with you.
  • We use franchised driving instructors to provide you with driving lessons. Your personal data such as name, address and phone number will be passed to the driving instructor that has been allocated to provide your driving lessons. They will also receive information regarding payments made but this will not include any card details unless you choose to make a payment to them direct.
  • All of our franchisees have completed GDPR training and signed a letter of compliance for your protection.
  • Upon the successful passing of your practical driving test, it’s our standard operating practice to request a photograph that we can place on our website and social media such as Facebook and Google My Business for marketing purposes. It is your absolute right to refuse or consent to having a photo taken and for its use as part of our marketing strategy.

 

We respect your privacy at all times. Your information will never be disclosed or shared with others without your consent, unless required to do so by law.

  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

 

  • Technical Data that includes data about your use of our website and online services such as your IP address, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

 

Sharing or Disclosing Your Personal Data

Whilst we will never disclose or share your data with others without your consent, we use third party processors to provide our services; these companies will process or store your information on our behalf.

We use the following third parties:

  • We use TJS Business Solutions Ltd as our accountants. We are currently waiting to receive their new and updated GDPR privacy policy
  • We use 1st 4 Driving Ltd for our telephone call handling. We are currently waiting to receive their new and updated GDPR privacy policy.
  • We use Think SMS for our text reminder service. They are GDPR Compliant.
  • We use Theory Test Pro to provide Theory test preparation and training. We are currently waiting to receive their new and updated GDPR privacy policy
  • We use Worldpay to process card payments by phone and Ecommerce via our website. They are GDPR Compliant.
  • We ensure all processors acting on our behalf act in accordance with this privacy notice.

Your Rights

Under GDPR you have the right to access personal information that Orchard School of Motoring processes about you.

You can request from us information about –

  • The personal data we hold about you
  • The categories of personal data concerned
  • The purposes of the processing
  • Details to whom your personal data has/will be disclosed
  • How long we retain your personal data
  • If we did not collect the data directly from you, information about the source

You may also request from us the following-

  • That we update any incomplete or inaccurate data about you
  • Request that we delete your personal data in accordance with GDPR

You may request we action your rights by contacting us at Orchard School of Motoring, 11 Hazel Close, St Austell, Cornwall, PL25 3UU Or by emailing us at richieorchard@aol.com.

To ensure your data is protected, if we receive a request from you to exercise your rights, we will ask you to verify your identity before acting on the request.

International Transfers

Your personal data may be processed outside the EU by us or the third parties we use. Your personal data may be processed in the following countries.

  • We use WP Engine to host our website. For more information about WP Engine please read their privacy policy at https://wpengine.co.uk/legal/privacy/

The suppliers noted above are all part of the EU – US Privacy Shield.

Where these transfers take place, we will ensure the same high standard of protection for your personal data at all times.

Security & Safeguarding Measures

All personal data collected is transferred and stored securely, using industry standard encryption protocols, and approved transfer mechanisms. Please note however, that we cannot guarantee that the measures we maintain will guarantee the security of the information.

Our team is trained on the importance of Privacy and Data Protection and will adhere to our internal policies.

How Long We Retain Your Data

Orchard School of Motoring only retains personal information for as long as is necessary. For further details on our data retention periods please contact us.

Copyright © 2018 KD Success Solutions Limited.